Completes a New Level of NOC Experience for the Zenith and Tigerpaw User
BELLEVUE, Neb., (February 28, 2011) â€” Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, today announced that it has incorporated the latest changes from Zenithâ€™s API to create a whole new level of Network Operations Center (NOC) experience for the Tigerpaw/Zenith user.
Bi-Directional Ticket Information in Real-Time
Tigerpaw was able to quickly complete a more robust integration that gives Tigerpaw/Zenith users the ability to create tickets, and reassign them to a Zenith NOC (or Zenith VSD) and vise versa. The Tigerpaw Zenith integration synchronizes the status of Zenith tickets and Tigerpaw service orders and allows for all changes to reflect in one anotherâ€™s product in real-time.
If a change is made or comments added to the Tigerpaw service order, that change is automatically reflected in the Zenith ticket. In both cases (NOC or VSD), Zenith Ticket information is added to the Tigerpaw service order and a service order comment is noted by the NOC / VSD, creating a deeper level of transparency not seen in most RMM/PSA integrations.
Billing for monitored and NOC services is the backbone of good managed services. Tigerpaw keeps a list of customer assets that are being monitored to allow the IT client to invoice the customer from Tigerpaw.
Invoices Based on Real-Time Asset Polling
The Tigerpaw Zenith integration allows you to quickly and easily generate monthly invoices based on real-time Zenith polling asset information for each of your customers; all invoices go out the door with total accuracy. You can even bill for non-managed items (such as off-site backup) using a simple wizard that generates invoices in minutes, rather than in days.
@TigerpawCo goes deeper with an enhanced Zenith Integration
Follow Tigerpaw Software
Tigerpaw is the leading provider of business building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video, and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow, and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests donâ€™t fall through the cracks, SLAs are met, and technician time is always billed. With Tigerpaw, all employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 28,000 technology providers increase sales, provide better service, produce bids faster, order and track equipment, manage projects, and bill faster. For more information, contact Tigerpaw at 800.704.9009; by email at
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About Zenith Infotech
Zenith Infotech Ltd.is an innovative technology company whose solutions include a managed service back office, disaster recovery solutions, U.S. based help desk, and a private cloud solution. The company’s award-winning solutions enable its technology partners to scale their business without increasing their overhead.
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