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Streaming Failure Is Not An Option

Hendrik Information Systems is a multimedia production and delivery systems provider focused on distance learning and concurrent video streaming for some of the country’s largest medical institutions. We help academic medical centers and schools like Cedars-Sinai Hospital, Miami Children’s Hospital and Houston Methodist to move video wherever (and whenever) they need it to go.

Our clients webcast a wide range of events, from seminars to “grand rounds” to full conferences, all of which can be viewed live or on-demand. For several years we have used StreamGuys’ cloud-based content delivery network (CDN) and on-premise servers to handle all of our automated transcoding services.

During a typical event, we record video of a keynote speaker and then deliver it over the Internet to viewers around the world watching on a wide variety of devices. Typical webcasts include a dual feed with two unique players—one focused on the presenter and the other streaming a slideshow of content that supports the speaker. StreamGuys’ transcoding technology processes content once for delivery to online, mobile and OTT devices, while supporting multiple streaming formats. We currently use a player we designed in-house but expect to upgrade to StreamGuys’ HTML5-based SGplayer moving forward.

For redundancy, we use StreamGuys’ backup services in tandem with a high-availability server—where the on-demand content resides for later use. Reliability for each live event is assured through a dedicated backup server. Our clients don’t tolerate failure, and StreamGuys’ robust, reliable CDN architecture ensures our streams are always available, with exceptional quality.

Mark Sangster is president and CEO of Hendrik Information Systems in Houston, Texas.