Customer Support Engineer – Media Asset Management

Department: Fulfillment
Reports To: Customer Support Manager

SUMMARY
Harris Software Systems is currently seeking a CustomerSupport Engineer to work primarily throughout North America.Primary job duties include installing Harris Media Asset Managementsystems at customer sites and solving customer issues from a homebased office.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Ideal candidate will have a strong knowledge of Harris Invenioproducts. Ability to learn and retain knowledge in the full line ofHarris products is a must.

An encompassing grasp of broadcast products is desired. Exemplarcandidates will have a broadcast engineering background and haveworked in broadcast facilities as an engineer or maintenance.

Provide technical phone support to Harris Invenio customers whennot installing and upgrading systems. This is required duringnormal business hours and for after hour emergencies.

Candidates must demonstrate a proactive customer demeanor, beable to work under pressure and enjoy working in an independent,autonomous atmosphere.

Must be a natural U.S. citizen and have the ability to gaingovernment security clearance.

This position requires frequent travel 50% to 75% of thetime.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree from a four-year college or universityis preferred
• At least 3 years experience maintaining IT systems in acorporate environment is desired.
• Advanced knowledge of Windows 2000/XP operating systems isrequired.
• Microsoft SQL server experience is required.
• Strong TCP-IP networking skills is required. Must have ampleexperience with network architectures, WANs, LANs, Switches,Routers and Hubs.
• A background in IT technology and how this technology fitstogether within a facility is preferred.
• A technical background with experience in computer scienceand/or electrical engineering. MCSP certifications aredesired.
• The expertise should include familiarity with the functions ofaudio and video equipment as well as personal computer architectureand networking.

Please send emails to: smink@harris.com