Customer Support Engineer - ADC

Department: Fulfillment
Reports To: Customer Support Manager

SUMMARY
Harris Software Systems is currently seeking a Customer SupportEngineer to work primarily throughout North America. Primary jobduties include installing Harris ADC broadcast automation systemsat customer sites and solving customer issues from a home basedoffice.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Ideal candidate will have a strong knowledge of Harris ADCautomation products. Ability to learn and retain knowledge in thefull line of Harris products is a must.

An encompassing grasp of broadcast products is required.Exemplar candidates will have a broadcast engineering backgroundand have worked in broadcast facilities as an engineer ormaintenance.

Provide technical phone support to ADC customers when notinstalling and upgrading systems. This is required during normalbusiness hours and for after hour emergencies.

Candidates must demonstrate a proactive customer demeanor, beable to work under pressure and enjoy working in an independent,autonomous atmosphere.

This position requires frequent travel 50% to 75% of thetime.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree from a four-year college or universityis preferred
• At least 3 years experience maintaining IT systems in acorporate environment is desired.
• At least 3 years experience maintaining Harris ADC systems in abroadcast environment is desired.
• Advanced knowledge of Windows 2000/XP operating systems isrequired.
• Microsoft SQL server experience is required.
• Strong TCP-IP networking skills is required.
• Must have ample experience with network architectures, WANs,LANs, Switches, Routers and Hubs.
• A background in IT technology and how this technology fitstogether within a facility is preferred.
• A technical background with experience in computer scienceand/or electrical engineering. MCSE certifications aredesired.

Please send resumes to: smink@harris.com